One of the most important aspects of my job is to be able think quickly on my feet and say things that are witty at a moment’s notice. Some of that is a natural part of a person’s personality and some of it is learned from years of practice and experience. For me it’s a little bit of both.
I’m told every once in a while that it can be entertaining to watch me in action on the floor. To me it’s a little weird because I’m just going about the daily business of blending my persona at work with the other parts of my real self to manage the situations of the day. To bar customers in the front of the restaurant I guess it can be a bit of a spectator sport. I estimate in an average day I interact with about 500 people either in person or on the phone. If 99.99% of those interactions go perfectly and without any incident, I’m still open to a couple of stumbles each and every week. Almost all of those end up in a laugh for both me and the customer.
About a month ago a nice young couple was sitting at the bar table nearest the podium where I orchestrate the flow of the day. At one point they made mention of the fact that I seemed to have so many things “in the air” at once and noted how gracefully I handled multiple situations at once. Of course I was flattered and thanked them for their kind words. I then continued to bounce from task to task until a couple of minutes later when they asked me what is was like for me when it was really slow and I had fewer things to do. Without batting an eyelash I answered, “I’m like a juggler with no balls.”
Let’s just chalk that up as part of the .01% that goes the other way. After a moment of silence and a smirk on both parties part, we laughed together and I said “you should have been here the day the woman came in a with a fur coat draped over her arm and asked me to check her beaver.”
All in a days work my friends. All in a days work…